This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules thereunder. It is generated by a computer system and does not require any physical or digital signatures.
These Terms and Conditions (“Terms”) govern your use of the website [www.AdityaSarao.com] (“Website”) and the services provided by Aditya Sarao, a practicing psychologist, through this platform. By accessing or using the Website or any services offered therein (“Services”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and the accompanying Privacy Policy, as amended from time to time.
If you do not agree with any part of these Terms, you must immediately discontinue the use of the Website and Services.
For the purposes of these Terms, wherever the context so requires, the terms:
Use of this Website and the Services offered herein is permitted only to individuals who are eighteen (18) years of age or older and legally competent to enter into a binding contract under applicable Indian laws.
If you are a minor (i.e., under the age of 18), you may use the Website and avail the Services only with the express knowledge, consent, and supervision of a parent or legal guardian. Such consent shall be deemed to have been granted if a minor proceeds to use the Services in a supervised manner.
We reserve the right to restrict or terminate access if it is discovered that a minor is using the Website without appropriate consent. We disclaim any liability for use of the Website or Services by unauthorized minors.
2.2 Organizational or Institutional Users
If you are an organization, institution, educational body, corporate entity, or government/non-government agency seeking to engage Aditya Sarao for the benefit of your employees, students, members, or beneficiaries, you are required to enter into a formal Agreement or Memorandum of Understanding (MoU) with Aditya Sarao prior to availing any Services.
Each individual referred by such an entity shall be bound by these Terms and the accompanying Privacy Policy. It shall be the responsibility of the referring entity to:
3.2 All Services are provided by Aditya Sarao, a qualified psychologist, in accordance with professional ethics and applicable Indian laws and regulations. These Services are intended for informational, educational, and supportive purposes and do not constitute a substitute for psychiatric care, emergency services, or clinical medical treatment.
3.3 The Services are not suitable for individuals facing acute psychiatric disorders, suicidal thoughts, severe psychological distress, or medical emergencies. Users experiencing such conditions are strongly encouraged to seek immediate help from a licensed psychiatrist, hospital, or a 24/7 emergency helpline.
3.4 The Website may also provide mental health-related content, including articles, videos, digital downloads, and educational materials. Such content is for informational purposes only and should not be considered as clinical advice, diagnosis, or treatment.
3.5 Services are currently offered in English and Hindi, and users may indicate their preferred language at the time of scheduling.
Fees apply for both online (chat, audio, video) and offline/in-person counselling, therapy, or coaching sessions. The charges for services listed on the Website are clearly specified and communicated in advance. For any services not explicitly listed on the Website—such as workshops, corporate training, institutional engagements, or customized programs—the applicable fee will be quoted separately based on the specific scope and nature of the request.
We accept payments through secure payment gateways integrated into the Website as well as direct bank transfers. Users may select their preferred method at the time of booking. For international clients, payments must be made in US Dollars (USD) via the designated international payment options provided.
We do not store sensitive payment data such as credit/debit card or bank details on our servers.
All payments are non-refundable and final, under all circumstances. This includes, but is not limited to, user-initiated cancellations, missed sessions, rescheduling requests, or dissatisfaction with the Services. Users are encouraged to carefully review all service details before making any payment.
4.4 Changes and Rescheduling
Requests for rescheduling must be made at least 24 hours prior to the scheduled session. Approval is subject to availability and the discretion of Aditya Sarao. Sessions missed without proper notice will not be eligible for rescheduling or credit.
4.5 Currency and Taxes
All domestic payments are to be made in Indian Rupees (INR). International clients are required to pay in US Dollars (USD). Applicable taxes, if any, will be levied in accordance with Indian tax laws and reflected in the final invoice.
4.6 Third-Party Payment Gateways
All online payments are processed through third-party payment platforms. While we use reputable and secure providers, we shall not be held responsible for any payment failures, delays, chargebacks, or technical issues arising from such platforms. Any disputes or errors related to payments must be addressed directly with the respective payment gateway provider.
All sessions and communications between you and Aditya Sarao are kept strictly confidential in accordance with:
No personal or sensitive information shared by you—verbally, in writing, or through any digital medium—will be disclosed to any third party without your prior written consent, except under the exceptions outlined below.
5.2 Exceptions to Confidentiality
Confidentiality may be breached only in the following exceptional circumstances:
In all such cases, only the minimum necessary information will be disclosed, and the user will be informed wherever reasonably possible and lawful.
All user information, session notes, and correspondence are stored securely in encrypted digital formats, accessible only by authorized personnel. We do not share, sell, or rent your personal data to any third parties for commercial purposes.
By using the Website or Services, you consent to receiving communication via email, phone, WhatsApp, or SMS for the purpose of scheduling, reminders, follow-ups, or sharing resources, unless explicitly opted out in writing.
You agree to provide true, complete, and accurate information at the time of registration, booking, and during sessions. You understand that the quality and relevance of the Services depend on the honesty and openness of the information you share.
Services provided via this Website are intended for your personal use only. You shall not assign, transfer, or share your access or session content with any other person or third party without prior written permission.
6.3 Respectful Conduct
You agree to engage respectfully with Aditya Sarao and any associated personnel. Abusive, threatening, harassing, or discriminatory behavior will result in immediate termination of access to Services without refund or liability.
You are expected to attend sessions on time. Delays of more than 10 minutes without prior notice may result in the session being considered a no-show, with no refund or rescheduling.
You may not record any session—whether audio, video, or text-based—without explicit prior written consent. Unauthorized recording or dissemination of session content constitutes a violation of confidentiality and may result in legal action.
You acknowledge and accept that Aditya Sarao does not provide emergency services. In case of urgent mental health or medical needs, you are responsible for seeking immediate assistance from appropriate emergency resources or healthcare providers.
You agree to comply with all the provisions laid out in these Terms and any additional service-specific instructions or policies communicated to you from time to time.
All content made available on this Website—including but not limited to text, graphics, session materials, audio/video content, assessments, logos, icons, downloadable resources, and overall design—is the intellectual property of Aditya Sarao or has been lawfully licensed for use. This content is protected by applicable intellectual property laws in India and internationally.
You are granted a limited, non-transferable, non-exclusive, and revocable license to access and use the content solely for your personal, non-commercial use in connection with the Services.
You shall not:
The name “Aditya Sarao”, its associated logo, and any custom design elements are the trademarks and trade dress of Aditya Sarao. These may not be used—whether in part or whole—for any purpose, including imitation or endorsement, without prior written consent.
All other trademarks, product names, and company names or logos mentioned on the Website are the property of their respective owners.
If you submit feedback, testimonials, or other content voluntarily (via email, social media, or other means), you grant Aditya Sarao a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish such content for professional or promotional purposes, unless you explicitly request anonymity or confidentiality in writing.
By accessing the Website and/or availing any Services provided by Aditya Sarao, you confirm that you have been adequately informed about the nature, scope, and limitations of the Services. You voluntarily consent to engage in psychological counselling, coaching, or personal development sessions with full awareness that:
You retain the right to ask questions, discontinue services, or withdraw your consent at any time.
The Services offered are designed for personal growth and emotional well-being. They do not substitute psychiatric treatment, clinical diagnosis, or emergency intervention. Users requiring medical attention should consult licensed medical or psychiatric professionals.
This platform is not equipped to handle mental health crises or emergencies. In such situations, you are solely responsible for seeking immediate help from qualified emergency services, hospitals, or suicide prevention helplines in your area.
All content provided on the Website is for general informational purposes. While efforts are made to ensure accuracy and relevance, no guarantees are provided regarding completeness or correctness. Users are advised to independently evaluate the information before relying on it.
To the maximum extent allowed under law, Aditya Sarao shall not be liable for any loss, injury, claim, liability, or damages—whether direct, indirect, incidental, or consequential—arising from:
This Website may contain links or references to third-party platforms. These are offered for your convenience only and do not imply any responsibility or endorsement. Users are encouraged to review the terms and privacy policies of any third-party service before using it.
9. Termination and Suspension of Services
You may discontinue the use of the Website and Services at any time by ceasing further access or by providing a written request for termination. However, no refunds shall be issued for any unused or remaining sessions once payment has been made.
We reserve the right to suspend, restrict, or permanently terminate your access to the Website and/or Services, without prior notice, under any of the following circumstances:
In such cases, no refund or compensation shall be provided.
In the event of technical difficulties, personal emergencies, or unavoidable circumstances (on the part of either the user or service provider), sessions may be temporarily suspended or rescheduled. Reasonable efforts will be made to inform the user in advance and reschedule the session at a mutually convenient time.
Upon termination of Services:
These Terms and all matters relating to the use of the Website and Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The Terms shall be subject to all applicable local, state, and central laws and regulations.
10.2 Jurisdiction
Any disputes, claims, or controversies arising out of or in connection with these Terms, the Services, or the use of the Website shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana, India. By using this Website, you agree to submit to the jurisdiction of these courts.
10.3 Dispute Resolution Process
In the event of any unresolved dispute, disagreement, or claim arising from these Terms or the Services:
The decision of the arbitrator shall be final and binding on both parties.
These Terms, along with the Privacy Policy and any additional written agreements explicitly entered into between you and Aditya Sarao, constitute the entire agreement between the parties with respect to the use of the Website and Services. They supersede all prior communications or understandings, whether oral or written.
11.2 Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
11.3 No Waiver
The failure of Aditya Sarao to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by Aditya Sarao.
You may not assign or transfer your rights or obligations under these Terms to any third party without prior written consent. However, Aditya Sarao may assign or delegate the Terms, in whole or in part, without restriction, in connection with the provision of Services or transfer of operations.
We shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, pandemics, technical failures, or government restrictions.
You agree to indemnify, defend, and hold harmless Aditya Sarao, including his employees, associates, and authorized agents, from and against any and all claims, demands, damages, liabilities, losses, expenses, or legal fees arising out of or related to:
Your use or misuse of the Website or Services;
Your violation of these Terms or any applicable laws;
Any misinformation, misrepresentation, or non-disclosure on your part;
Infringement of third-party rights resulting from your actions or content.
This obligation shall survive the termination or expiration of your access to the Services.
For any queries, notices, or concerns related to these Terms or the Services provided, you may contact:
Aditya Sarao
Email: Support@adityasarao.com
Address: Phanes Healthcare Private Limited, We Work 5th Floor, DLF Two Horizon Centre, DLF Phase 5, Sector 43, Gurugram, Haryana 122002