Privacy Policy

Your privacy is extremely important to us. This Privacy Policy outlines how Aditya Sarao (“we”, “our”, “us”) collects, uses, stores, and protects your information when you access or use [www.AdityaSarao.com] (“Website”) and any services offered therein (“Services”).

By using this Website and Services, you confirm that you have read, understood, and agreed to this Privacy Policy and the accompanying Terms and Conditions.

 

1. DEFINITIONS

• Personal Information: Name, contact details, demographic information.
• Sensitive Personal Data: Mental health concerns, emotional history, health-related disclosures shared during counselling or coaching.
• Platform: Website and digital infrastructure through which Services are provided.
  
  2. INFORMATION WE COLLECT
  
  We may collect the following:

  
  2.1 Voluntarily Provided Information

  • Name, email ID, phone number, age, gender, occupation, or address
  • Health or emotional concerns, goals, and session-related disclosures
  • Client records, assessments, session notes (where applicable)
   

  2.2 Automatically Collected Information

   

   

  • IP address, browser type, cookies, usage logs
  • Device type, time of access, referring site

  You may decline to provide certain information, but doing so may limit access to certain Services.

  3. USE OF INFORMATION

  Your data may be used for:

  • Scheduling, customizing, and delivering Services
  • Communicating session-related details
  • Matching you with suitable services or professionals
  • Internal quality improvement, audits, and user experience enhancement
  • Legal compliance and record-keeping
  • Reaching out in limited risk-based cases as allowed by law or ethical duty

  4. CONFIDENTIALITY & EXCEPTIONS

  All client interactions and records are kept confidential in alignment with ethical psychological practice. However, confidentiality may be breached under the following exceptional circumstances:

  • Legal obligations under court order, law enforcement requests, or regulatory mandates
  • Risk to self or others, such as suicidal intent, homicidal threats, or criminal disclosures
  • Abuse or neglect of a child, elderly, or vulnerable person
  • Mandatory professional disclosures, such as those required under Indian mental health laws

  In such cases, only the minimum necessary information is shared, and you will be informed wherever reasonably possible and lawful.

  5. COOKIES AND TRACKING

  We use cookies for improving website functionality and user experience. You may opt to disable cookies through your browser settings; however, some features may not function optimally.

  6. DATA SECURITY

  We adopt industry-standard security protocols to protect your data, including:

  • Encrypted storage of sensitive information
  • Restricted access to authorized personnel only
  • Secure server infrastructure
  • Compliance with Information Technology Act, 2000, and related Rules

  However, no online transmission is 100% secure, and by using the platform, you accept this inherent risk.

   

  7. THIRD-PARTY SERVICE PROVIDERS
  We may employ trusted third-party vendors for services like scheduling, technical support, payment processing, or analytics. They will only access the minimum necessary information and are bound by confidentiality agreements.

  8. CHILDREN’S PRIVACY

  Services are intended for individuals 18 years and above. No data is knowingly collected from minors without verified parental or guardian consent. If you believe such data has been submitted, please contact us immediately for prompt deletion.

   

  9. INTERNATIONAL CLIENTS

  If you access the Website from outside India:

  • Your data may be processed and stored in India
  • Payment shall be collected in USD or other accepted currencies
  • By using our Services, you consent to such international transfer of data

     

  10. GDPR (If Applicable)

  For clients within the European Union:

  • We process data lawfully under legitimate interest, consent, and contractual necessity
  • You may request access, correction, deletion, or limitation of your personal data by mailing on support@adityasarao.com

   

  11. DATA RETENTION

  Your data may be retained securely for a period of up to 3 years (or as required by applicable laws and professional ethics), after which it may be anonymized or securely deleted.

  12. PHISHING & DIGITAL SAFETY

  We will never ask for passwords, OTPs, or payment details via unsolicited messages. Please verify all communications originate from our official domain.

  13. EXTERNAL LINKS

  This Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before engaging with them.

  14. CHANGES TO THIS PRIVACY POLICY

  We may revise this Privacy Policy from time to time. All updates will be posted here with a revised “Last Updated” date. Continued use of the Website after changes indicates your acceptance of the updated Policy

   

  15. CONTACT US

  If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

  Aditya Sarao
  Email: Supprot@adityasarao.com
  Address: Phanes Healthcare Private Limited, We Work 5th Floor, DLF Two Horizon Centre, DLF Phase 5, Sector 43, Gurugram, Haryana 122002